All Collections
Alert Management System (AMS)
Organisation and user management
AMS | How to view alerts without being an admin user (Creating teams)
AMS | How to view alerts without being an admin user (Creating teams)

Why I cannot view alerts in the AMS Portal?

L
Written by Lorenzo Mari
Updated over a week ago

First, the team name must be created (1) and saved (2) so that markets and members can later be assigned to the team in order to view alerts.

By clicking on the edit icon near “Alerts raised in:…” under the section “Alerts assigned”, the Administrator user can select the countries where alerts are raised in (Figure 5.9).

To assign a member to the team, click on “Add team member” and choose from an existing user in the list.

NOTE: if the user is not assigned to any team or if their team has no associated market, then the user will not see alerts in the Alert Management view. The same user can be assigned to several teams with different markets and that user would see all alerts from the countries specified in these team's configuration.

Did this answer your question?