The Single Point of Contact (SPOC) is the main contact person for your organisation in the OBP Portal. Keeping these details up to date helps ensure that EMVO can reach the appropriate contact when needed.
You can review or update the SPOC and SPOC Assistant information directly from the Contact Information section of the OBP Portal.
How to update the SPOC details
Log in to the OBP Portal.
Go to Provide Information step.
Locate the Contact Information section.
The status of the section will normally appear as Completed once the required information has been provided.
Click Modify next to Contact Information.
Review or update the SPOC information.
The following information can be maintained:
First name
Last name
Email address
Phone number
Availability hours / time zone
If the person completing the information is also the SPOC, select:
“I’m also the SPOC”
This allows the relevant contact details to be associated with the SPOC role.
Appointing a SPOC Assistant
You can also appoint a SPOC Assistant to support the SPOC.
Select Appoint SPOC assistant and complete the requested contact information:
First name
Last name
Email address
Phone number
Availability hours / time zone
If applicable, the user entering the information can select:
“I’m also the SPOC assistant”
Save your changes
Once the information has been reviewed:
Click Save.
Verify that the updated information is correctly displayed in the Contact Information section.
Your changes are then recorded in the OBP Portal.
Important: Please ensure that the email address and telephone number belong to contacts who can be reached by EMVO when required. Keeping SPOC information current helps avoid delays in operational, onboarding or account-related communications.
What should I do when the SPOC changes?
When responsibility moves to another person, update the Contact Information section as soon as possible and replace the former SPOC details with those of the new contact.
Where appropriate, you can also appoint or update the SPOC Assistant to ensure continuity.
Need help?
If you are unable to modify the SPOC information, encounter an error when saving the changes, or no longer have access to the relevant Contracting Partner account, please contact the EMVO Helpdesk helpdesk@emvo-medicines.eu and provide:
your CP number;
your company name;
a short description of the requested change; and
a screenshot of any error message, where applicable.