In rare cases, an action performed on an alert may not be immediately reflected in the AMS Portal.
The EAMS regularly performs synchronization processes to reconcile alert data and user actions. As a result, temporary inconsistencies between the action performed and the displayed Alert Status or Investigation Status may be automatically corrected during the next synchronization cycle.
If the expected update is still not visible on the following day, the action should be performed again or reported to the EMVO Helpdesk for further investigation.
For further clarification on this article please feel free to contact the EMVO Helpdesk.
Email: helpdesk@emvo-medicines.eu
Phone no: +32 2 657 00 08