Alert Management System (AMS)
Everything you need to know about AMS
By Lorenzo and 1 other2 authors73 articles
- AMS - Is the AMS production environment live?
- What does the EAMS Landscape look like and how is EAMS connected to the EMVS?
- AMS - Will OBPs get an AMS system on OBP basis or MAH basis?
- AMS - How will user privacy be protected for public comments?
- AMS - Will EMVO be continuing with email alerts? Or is this the only way for OBP to receive the alerts data?
- AMS - Will OBPs/MAHs get an automated email when an action is required in the AMS?
- AMS - Is the client ID unique for every alert or will it stay the same for the client for all transactions?
- AMS - Will all the alerts we have received (in the past) be listed in the AMS, or only alerts raised from the date we are given access to AMS?
- AMS - How does escalation plan in practical terms looks like?
- AMS - Is the use of the AMS mandatory?
- AMS - Is there an acceptable timescale for responding to alerts?
- AMS - What happens if past alerts are not fixed?
- AMS | Do I need to use the AMS API and/or the AMS portal?
- AMS - Are there any additional fees for the use of the AMS Hub and/or AMS Portal?
- AMS - Will different countries have different times to investigate alerts?
- How to handle alerts generated on a Product Code not belonging to the OBP that raised the alert, in the AMS Portal
- AMS - How to create users in the AMS Portal
- AMS - What are team/group assignment?
- AMS - How to create teams and view alerts in the AMS Portal
- AMS - How to Renew Secret
- AMS - Can a specific user be notified if a certain alert appears (i.e., alert for a certain country)?
- AMS - Can an email to outside users be generated?
- AMS - Is it possible to categorize user by type of access? E.g. some will have only display permit?
- AMS - Is the AMS connected to the national AMS’ and how?
- AMS - Will the AMS replace the other national AMS’ which are in place?
- AMS - As some NMVOs have their own systems, will actions executed in the national system automatically update the AMS or will the action have to be executed in both systems?
- Will the AMS be implemented in countries where a transition period is still in progress?
- AMS - What is planned with regards to end-user training for this system (i.e. pharmacy employees etc)?
- AMS - As an OBP, can I create users for MAH employees? (MAH: another company but listed as MAH to EMVO)
- AMS - Will it be possible to inform a pharmacy/hospital causing alerts due to wrong scanning settings?
- AMS - How can we contact the pharmacy if they do not answer the AMS message?
- AMS - What stops a manufacturer from setting all alerts to closed without investigating them?
- AMS - Is it possible for "end-user" to see the comments or to add his own comment after an alert?
- [AMS] AMS Portal Password Expiry
- AMS | Is it possible to see the complete list of countries categorized as "connected to AMS portal" and "not connected to AMS portal" in the system?
- AMS | Is there a max. amount of Alerts available per download (e.g. 1,000 lines per download) or is it unlimited?
- AMS - How to reset your AMS Portal Password
- AMS - Is there a User Manual for the AMS Portal?
- AMS - Will an OBP/MAH be able to handle all tasks/functions in the AMS portal?
- AMS - Can different OBPs/MAHs work under the same account within the AMS Portal?
- AMS - How to change the alert status
- AMS | How to change the investigation status
- AMS - How to export alerts from the AMS Portal?
- AMS - Will there be a reporting section, including graphs on trends, number of alerts,... ?
- AMS - For how long do we need to archive alerts information?
- AMS - Is it mandatory for MAHs to tick as investigated (“closed” in the AMS Portal) all alerts in EMVO?
- AMS - Bulk action and bulk communications.
- AMS - Alert Archiving
- AMS - What will the home page of the AMS Portal be?
- AMS - Is it possible to apply filters in the alert dashboard?
- AMS | Is the tag system to be able to handle many alerts with the same cause at the same time?
- AMS | Can alerts raised by technical issues be managed/filtered by the AMS so the MAH is not expected to react to each alert?
- AMS | What is the purpose of setting up the SNs-based rule?
- AMS - Will there be the option to define own criteria to filter for specific issues like length of serial number, etc.
- AMS - How to send a messages
- AMS - Is it possible to send a message to the end-user that raised the alert to get more details about them, their location or their contact details via the AMS conversation section?
- AMS - How do we upload files and pictures and who will be able to see them?
- AMS - Is the message sent with "send message" function, received by the end-user that caused the Alert? How is this information retrieved by that end-user?
- AMS - On what technology are the AMS Portal and the AMS Hub built?
- AMS Audit reports
- AMS - Did EMVO develop both, the AMS Portal and the AMS Hub by itself?
- AMS - Which provider is hosting the AMS Portal and AMS Hub?
- AMS - Who will manage Network Vulnerability and Application Security for the solution?
- AMS - Who is responsible for the validation of the AMS Portal and the AMS Hub?
- AMS - Where can I find the Data Privacy Statement?
- AMS - How many administrators are there for both, the AMS Portal and the AMS Hub?
- AMS - Will the portal be validated by EMVO, or are OBP’s expected to validate their connection?