Alert Management System (AMS)
Everything you need to know about AMS
By Lorenzo and 2 others3 authors73 articles
- EAMS - Is the AMS production environment live?
- EAMS - What does the EAMS Landscape look like and how is EAMS connected to the EMVS?
- EAMS - Is access to the AMS Portal organized at OBP level or MAH level?
- EAMS - How will user privacy be protected for public comments?
- EAMS - Will EMVO be continuing with email alerts? Or is this the only way for OBP to receive the alerts data?
- EAMS - Will OBPs/MAHs get an automated email when an action is required in the AMS Portal?
- EAMS - Is the client ID unique for every alert or will it stay the same for the client for all transactions?
- EAMS - Will all the alerts we have received (in the past) be listed in the EAMS, or only alerts raised from the date we are given access to the EAMS?
- EAMS - How does escalation plan in practical terms looks like?
- EAMS - What's the difference between "Pack Located In" and "Alert Raised In" ? and why does it show "inactive" next to the ISO code ?
- EAMS - Is the use of the EAMS mandatory?
- EAMS - Is there an acceptable timescale for responding to alerts?
- EAMS - What happens if past alerts are not fixed?
- EAMS - Do I need to use the AMS API and/or the AMS portal?
- EAMS - Are there any additional fees for the use of the AMS Hub and/or AMS Portal?
- EAMS - Will different countries have different times to investigate alerts?
- EAMS - How to handle alerts generated on a Product Code not belonging to the OBP that raised the alert, in the AMS Portal
- EAMS - How to create users in the AMS Portal
- EAMS - What are team/group assignment?
- EAMS - How to create teams and view alerts in the AMS Portal
- EAMS - How to Renew Secret
- EAMS - Can a specific user be notified if a certain alert appears (i.e., alert for a certain country)?
- EAMS - Can an email to outside users be generated?
- EAMS - Is it possible to categorize user by type of access? E.g. some will have only display permit?
- EAMS - Is the EAMS connected to the national AMS’ and how?
- EAMS - Will the EAMS replace the other national AMSs which are in place?
- EAMS - As some NMVOs have their own NAMS, will actions executed in their NAMS be automatically updated in the EAMS or will the action have to be executed in both systems?
- EAMS - Will the EAMS be implemented in countries where a transition period is still in progress?
- EAMS - What is planned with regards to end-user training for this system (i.e. pharmacy employees etc)?
- EAMS - As an OBP, can I create users for MAH employees? (MAH: another company but listed as MAH to EMVO)
- EAMS - Will it be possible to inform a pharmacy/hospital causing alerts due to wrong scanning settings?
- EAMS - How can we contact the pharmacy if they do not answer the EAMS message?
- EAMS - What stops a manufacturer from setting all alerts to closed without investigating them?
- EAMS - Can an end-user participate in alert-related conversations?
- EAMS - AMS Portal Password Expiry
- EAMS - Is it possible to see the complete list of countries categorized as "Using the AMS" and "Not using the AMS" in the system?
- EAMS - Is there a max. amount of Alerts available per download (e.g. 1,000 lines per download) or is it unlimited?
- EAMS - First time login in the AMS Portal - How to reset your password ?
- EAMS - Is there a User Manual for the AMS Portal?
- EAMS - Will an OBP/MAH be able to handle all tasks/functions in the AMS portal?
- EAMS - Can different OBPs/MAHs work under the same account within the AMS Portal?
- EAMS - How to change the alert status
- EAMS - How to change the investigation status in the AMS Portal
- EAMS - How to export alerts from the AMS Portal?
- EAMS - Will there be a reporting section, including graphs on trends, number of alerts,... ?
- EAMS - For how long do we need to archive alerts information?
- EAMS - Is it mandatory for MAHs to tick as investigated (“closed” in the AMS Portal) all alerts ?
- EAMS - Bulk action and bulk communications
- EAMS - Alert Archiving
- EAMS - Why is the Alert Status or Investigation Status not updated after I performed an action?
- EAMS - What will the home page of the AMS Portal be?
- EAMS - Is it possible to apply filters in the alert dashboard?
- EAMS - Is the tag system to be able to handle many alerts with the same cause at the same time?
- EAMS - Can alerts raised by technical issues be managed/filtered by the EAMS so the MAH is not expected to react to each alert?
- EAMS - What is the purpose of setting up the SNs-based rule?
- EAMS - Are there options to define own criteria to filter for specific issues like length of serial number, etc.
- EAMS - How to send messages through the AMS Portal
- EAMS - Can an OBP contact the end-user who raised an alert to request additional information?
- EAMS - For alert investigation purposes, how do we upload files and pictures and who will be able to see them?
- EAMS - Is the message sent with "send message" function, received by the end-user that caused the Alert? How is this information retrieved by that end-user?
- EAMS - On what technology are the AMS Portal and the AMS Hub built?
- EAMS - Audit reports
- EAMS - Did EMVO develop both, the AMS Portal and the AMS Hub by itself?
- EAMS - Which provider is hosting the AMS Portal and AMS Hub?
- EAMS - Who will manage Network Vulnerability and Application Security for the solution?
- EAMS - Who is responsible for the validation of the AMS Portal and the AMS Hub?
- EAMS - Where can I find the Data Privacy Statement?
- EAMS - How many administrators are there for both, the AMS Portal and the AMS Hub?