The investigation time for alert investigation is defined at the national level (see the following article for more information). The AMS Portal will allow OBPs to filter the alerts according to the remaining time to resolve the alert.
Please see the document Best Practices on alert handling (EMVO-00306) for more information on the guidelines for alert handling processes.
For further clarification on this article please feel free to contact the EMVO Helpdesk.
Phone no: +32 2 657 00 08