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AMS - Is there an acceptable timescale for responding to alerts?
AMS - Is there an acceptable timescale for responding to alerts?
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Written by Lorenzo Mari
Updated over 2 years ago

This depends on the countries. In the future release, there will be a possibility to set the time frame within which the alert must be handled and allow OBP/MAH users to filter by remaining time to see which alerts need to be dealt with first.

The required alert response time depending on countries is as follows:

· ASAP: Denmark and Finland

· 1 day: Slovenia and Spain (Spain at the end of the stabilisation period).

· 1-3 days: Estonia

· 2 days: Iceland, Latvia, Luxembourg, and Poland

· 3 days: Austria, Croatia, Cyprus, Malta, Norway, and Sweden

· 7 days: Germany and Romania

· 10 days: Slovakia

· 14 days: Czech Republic and Northern Ireland

· Not defined: Belgium, Bulgaria, Hungary, Ireland, Lithuania, Liechtenstein, Netherlands and Portugal

For further clarification on this article please feel free to contact the EMVO Helpdesk.

Phone no: +32 2 657 00 08

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