In the alert list, select the desired alerts for which the investigation status needs to be changed, then click on "external actions", then "Change investigation status".
Chose the desired investigation status and confirm the selction;
Investigation status is unique per organization type:
· MAH Investigation status
· NVMO Investigation status
· End-user Investigation status
· OBP Investigation status
Investigation pending; This is to be used by the user when the investigation has started to let other parties know that they are still investigating.
No root cause on my side; This is to be used by the user when the investigation has been completed and no root cause was identified on their side.
Root cause is on my side; This is to be used by the user when the investigation has been completed and root cause was identified on their side.
Blank – This is not an actual investigation status but an indication that there is no investigation status set yet (only applicable when a new alert appears). Blank is set by system only.
NOTE: Once the Investigation status is set by the user for the first time for that alert, then the Alert Status is automatically changed by the system to “Under Investigation”.
This action can also be taken from the alert details: