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AMS | Can alerts raised by technical issues be managed/filtered by the AMS so the MAH is not expected to react to each alert?
AMS | Can alerts raised by technical issues be managed/filtered by the AMS so the MAH is not expected to react to each alert?

Behaviour during the generation of multiple alerts for the same reason

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Written by Lorenzo Mari
Updated over a year ago

The Delegated Regulation (2016/161) enforces that each potential incident of falsification is investigated. However, intelligence can be added to support OBPs/MAHs on this.

EMVO will adopt automation processes, which the OBPs can make use of by accessing the AMS Portal. One of them is the following “Potential procedures/technical error at the end-user - X Alerts were raised for the same pack in the last 24 hours”.

These alerts can be handled in bulk and removed from the OBP/MAH action list.

This functionality will be implemented in the AMS Clementine release (AMS Hub 3.0.0 AMS Portal 3.0.0), by the end of the first quarter of 2023.

For further clarification on this article please feel free to contact the EMVO Service Desk at helpdesk@emvo-medicines.eu
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