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AMS - How does escalation plan in practical terms looks like?
AMS - How does escalation plan in practical terms looks like?
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Written by Lorenzo Mari
Updated over a week ago

When a user escalates an alert, the alert will be marked as “Escalated”. The alert will be therefore highlighted with this status and all users concerned by this alert will see its status.

For more information on the necessary steps to take in terms of alert handling, please see the EMVO-306 Best Practices on Alert Handling and the AMS Handbook both available in your OBP technical Infopack (step 4.1 of your OBP Portal).

For further clarification on this article please feel free to contact the EMVO Helpdesk.

Phone no: +32 2 657 00 08

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