This action can be performed from the alert list page on one, multiple or all alerts displayed on the page. Note that by selecting all alerts, only the displayed alerts will be affected by the action taken.
After selecting the alert(s), the user will click on external action and then on the “add message” button.
Adding a message to one alert can also be done through the Alert details page. To access the page, the user clicks on the following icon:
The alert details page will be displayed. The user clicks on the “Send external message/file” button:
The message box will appear, the user will then choose either, one of the predefined messages, or the “other (comment)”. In that case, the number of characters is limited to 500.
For further clarification on this article please feel free to contact the EMVO Helpdesk.
Email: helpdesk@emvo-medicines.eu
Phone no: +32 2 657 00 08