Q1: What are the assumptions regarding the multi-market products under consideration in Cyprus and Greece?
A1: The following assumptions apply:
The multi-market products under consideration are currently in Cyprus.
Some batches (or parts of batches) may be physically located in Greece but were originally uploaded under Cyprus.
Any products intended only for the Greek market must be uploaded directly to Greece as new products. Retrospective uploads are no longer supported.
Q2: What will happen if Greece is added as a market for a product but the associated serial numbers are not uploaded to Greece?
A2: Since retrospective uploads are not possible, this scenario must be avoided.
If Greece is added without the relevant serial numbers being uploaded to HMVS:
Pack updates (PSUM/PSUN): Updates will be sent to both Greece and Cyprus. HMVS in Greece will not recognize the serials and will raise alerts.
Verifications (VBOP): HMVS in Greece will not recognize the serials and will respond with errors.
Cyprus: No impact for packs already uploaded and known to Cyprus.
In practice: serial numbers must be uploaded to HMVS at the time Greece is added.
Q3: What will happen if Greece is added as a market for a product and the associated serial numbers are uploaded to Greece?
A3: If serial numbers are uploaded to HMVS when Greece is added as a market:
PPD (Product Pack Data): Both Greece and Cyprus will hold the batch data. Cyprus will continue to consider the packs valid.
Pack updates (PSUM/PSUN): Updates will be sent to both Greece and Cyprus, and both NMVSs will recognize the serials.
Verifications (VBOP): Packs will be recognized in both markets.
Pharmacy scanning: No issues in either Greece or Cyprus.
Q4: What issues could arise if HMVS is unaware of certain serial numbers when packs are scanned in Greece?
A4: If HMVS does not hold the serials:
Alerts will be raised in Greece.
Verifications will fail.
IMT (Inter-Market Transaction) requests may be misdirected.
This situation must be avoided by ensuring serial numbers are always uploaded to HMVS when Greece is added as a market.
Q5: How will pack updates (PSUM/PSUN) be handled between Greece and Cyprus when Greece is added as a market?
A5:
If serial numbers are correctly uploaded to Greece: Both Greece and Cyprus will process the updates normally.
If serial numbers are missing in Greece: HMVS will reject the updates and raise alerts.
Q6: What is the impact on Cyprus when batch details are uploaded to both Greece and Cyprus?
A6:
Packs from existing batches already uploaded to Cyprus will not be impacted.
Packs from Greece that belong to new batches must be uploaded properly for each market.
No retrospective uploads are possible, so uploads must be planned upfront for all intended markets.
Q7: What is the impact on Greece when batch details are uploaded to both Greece and Cyprus?
A7:
If batch data and serial numbers are uploaded to HMVS from the beginning, packs scanned in Greek pharmacies will be recognized without issue.
If data is missing, packs will not be recognized, and Greece will raise alerts. Retrospective uploads are no longer an option.