As per the DR: "when wholesalers and persons authorized or entitled to supply medicinal products to the public query the repository for the purposes of verification of authenticity and decommissioning of a unique identifier, the response time of the repository, not considering the speed of the internet connection, shall be lower than 300 milliseconds in at least 95 % of queries. The repository performance shall allow wholesalers and persons authorized or entitled to supply medicinal products to the public to operate without significant delay".
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However, in case of some issue in the communication between the Hub and the NMVS, the Hub will always try during 24h.

When a National System or OBP system is offline, the HUB will retry to send the message after 0.1 second, 0.5 second and 1 second. These will be followed by 1 minute, 10 minutes, 30 minutes and then every hour for 21 hours. At this point there will be a 2 hour wait period for a delayed response. In case no response is received in this time period, the #A17 Failure message will be triggered.

If a timeout occurs the Hub will reject the transaction and will send back to the OBP a callback with the error message #A17 Distribution Failure.

For further clarification on this article please feel free to contact the EMVO Service Desk at helpdesk@emvo-medicines.eu