Introduction
This article is designed to assist OBPs (Onboarding Partners) in investigating missing callbacks in the EU HUB. If a transaction fails to reach the HUB, this may indicate an issue with validation or security checks, leading to the message being rejected. In such cases, error codes or failure messages should be available to help identify the problem.
Issue Description
In this scenario, the transaction did not reach the EU HUB. The Correlation ID cannot be found, indicating that the message likely failed during the validation or security checking stage. Therefore, the HUB would have rejected the message.
Steps for Investigation
Check for Error Messages:
Verify whether you received any error messages or ACK (Acknowledgment) messages following the submission of the transaction.
Error codes or failure responses often contain valuable information that can help pinpoint where the transaction failed.
Review the Correlation ID:
Ensure that the Correlation ID is correct and properly referenced.
If the Correlation ID is not recognized by the HUB, this may indicate that the message was blocked at an earlier stage.
Validation and Security Checks:
Messages rejected at this stage may fail due to formatting, validation, or security rules. Review the message for compliance with the necessary guidelines and formats.
Check for any discrepancies in the security credentials or message structure.
Gather Detailed Information:
Collect as much detail as possible, including logs, error codes, and any related messages, to assist in further investigation.
If available, share this information with the support team for additional assistance.
Additional Support
If you have confirmed that no error messages or ACKs were returned, and the transaction is still not visible in the HUB, please escalate to helpdesk@emvo-medicines.eu the issue with detailed logs and the Correlation ID for further investigation.